Delivery and Shipping Policy
- To
ensure your product arrives as fresh as possible, your product will be
hand-delivered if it is going to one of the zip codes in our hand delivery area and hand delivery was selected during checkout. Delivery is calculated based on the destination zip
code. When hand-delivery is not feasible, your product is carefully
packaged and shipped via FedEx Ground.
- During
the ordering process please select a date at least one day from the
time you place your order. Hand-delivery is available on Saturdays to
some zip codes. Hand delivery and shipping are generally not available on Sundays or
Holidays. We ship via FedEx Ground. Saturday is available as a delivery option as FedEx delivers to residences Tuesday through Saturday.
- Under normal conditions, every effort is made to have your order arrive on your requested delivery date.
- Hand-delivery
and/or shipping is available to most businesses and residences in the
U.S.A., except for APO or FPO addresses. Please contact us for delivery
to these special locations.
- When
hand-delivery is not available, we rely on third party carriers to
deliver your order. While we package and ship to arrive on your
requested delivery date, your shipped package may arrive one or two
days either before or after. Confirming the exact time of delivery for
shipped items is beyond our control.
- Please
understand delays outside our control also occur due to the following:
weather, product availability, holiday rush season, rural area
constraints, lack of response by the recipient, incorrect address
information entered, invalid delivery date entered and other conditions
outside our control.
- An additional fee may apply for redelivery due to incorrect delivery information provided.
- Local pick up is available at our Sand Lake Road or Waterford Lakes locations.
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Return Policy
- All
of our products are made custom for your specific order. If there is a
problem with your order please contact us.
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